Customer Support Representative

Are you a motivated individual with a passion for delivering exceptional customer service? G9Outsourcing is seeking a dedicated Customer Support Representative to join our dynamic team in Bali. This is your opportunity to grow your career in a supportive environment while making a significant impact on our clients' satisfaction. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their needs are met with professionalism and efficiency.

G9Outsourcing is a leading outsourcing company in Bali, known for our commitment to excellence and our diverse portfolio of clients. As a Customer Support Representative, you will work closely with our team to provide top-notch customer service, utilizing tools like Zendesk, Freshdesk, or similar platforms. This role offers a competitive salary of Rp 18,000,000 - Rp 25,000,000 per month, along with opportunities for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with the sales and marketing teams to gather feedback and improve our services.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Provide exceptional customer service, contributing to the overall success of our clients.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong organizational skills and attention to detail.
• Familiarity with CRM systems and customer service software is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Valid ID and the ability to work in Bali.

🛠️ Keahlian

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