Customer Service Executive - Order Fulfillment Specialist

Join MP Biomedicals Asia Pacific Pte Ltd as a Customer Service Executive and play a pivotal role in ensuring seamless order fulfillment for our valued clients in the life sciences and biopharmaceutical sectors. Based in the vibrant region of Badung, Bali, you will be at the heart of our operations, handling customer inquiries, processing orders, and managing logistics to ensure timely and accurate delivery of high-quality products.

As a Customer Service Executive, your daily tasks will involve communicating with clients, tracking orders, and coordinating with our team to meet client expectations. You will work with industry-standard tools such as SAP, Salesforce, and other CRM systems to streamline our processes. This role offers a unique opportunity to grow within a dynamic and innovative company, contributing to our mission of supporting the global life sciences community.

If you are a passionate and detail-oriented professional with a background in customer service or related fields, we invite you to be part of our team. Join us in Badung, Bali, and take the first step towards a rewarding career in the life sciences industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, resolving issues, and ensuring client satisfaction.
• Process and manage orders, including order entry, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely and accurate delivery of products.
• Utilize CRM systems such as SAP and Salesforce to manage customer data and streamline processes.
• Monitor order status and provide regular updates to clients.
• Maintain accurate records of customer interactions and order details.
• Assist in training new team members on customer service best practices.
• Stay updated with industry trends and regulations to ensure compliance and provide informed advice to clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or related field.
• Minimum of 2 years of experience in customer service or related roles, preferably in the life sciences or biopharmaceutical industry.
• Proven track record of delivering excellent customer service and resolving client issues.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as SAP and Salesforce is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Detail-oriented with a focus on accuracy and quality.

🛠️ Keahlian

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